Consider getting access to exclusive RBDR benefits on Patreon! Click here for more information.
January 16, 2018. Today on RBDR:
Marketing research is stunned by the December 24th Philippines call center fire that tragically caused the death of 37 Research Now SSI employees. It may not be entirely an isolated incident based on early reports from Davao, Philippines media that explain four extenuating considerations that may have led to some of the loss of life.
This week’s RBDR is sponsored by RFL ‘s Video Testimonial Service, bringing a loyal research agency/vendor’s happy, loyal customer experiences to life. We can deliver multiple versions of a highly loyal and appreciative customer’s positive feelings about your product and service in short video testimonials. Put them strategically on your website to build your revenues and profits.
This week’s RBDR is sponsored by RFL Video Testimonials, bringing a research agency/vendor’s happy, loyal customers and their experiences to life. Multiple versions of a highly loyal and appreciative customer’s video testimonials on your website can build your revenues and profits. It also builds perceptions about your products and services from an “AWARENESS” level to “CONSIDERATION” and to the ultimate goal, ADVOCACY.”
To view snippets from a sample Video Testimonial, please visit our main page and our publications page.
For details on how we can prepare an RFL Video Testimonial please click here.
No need to spend time “searching” for today’s RBDR video. Subscribe to receive a free, personal email as soon as the new RBDR is uploaded. Click here.
2 thoughts on “Philippines Call Center Tragedy Could Happen Here | RBDR”
Great work on this wake-up call after such a tragic event.
Your well-researched piece is a serious reminder that call centers everywhere can check that they are safe and civil places to work.
When we at MetaFacts added a U.S. call center with 30 stations 20 years ago, our first considerations were employee safety and comfort. Unlike other call centers we had toured or hired, our offices had direct ground-floor exits, reasonably-sized desks, and large windows with lots of natural light. Okay, they didn’t include the floor-to-ceiling Pacific Ocean view of the 350-person call room of Computer Intelligence where I had previously worked, but that was an exceptional model.
I hope the market research industry will step up. It was encouraging to see the broad support on the GoFundMe page set up to support the families of the call center employees who perished.
Some research companies keep data books, old questionnaires and written reports in various types of storage and warehouse facilities. If you think telephone centers may have safety issues and concerns, then you should see some of these storage and warehouse facilities. I once worked in one for a week, which was infested with rats and mice in New York City and had no windows and only one elevator – which you had to call for – to get in and out of the building: A Fire Hazard Extraordinaire.