Philippines Call Center Tragedy Could Happen Here | RBDR

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January 16, 2018. Today on RBDR:

Marketing research is stunned by the December 24th Philippines call center fire that tragically caused the death of 37 Research Now SSI employees. It may not be entirely an isolated incident based on early reports from Davao, Philippines media that explain four extenuating considerations that may have led to some of the loss of life.

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Bruce Temkin’s CX projections; MFour “Survey on the Go” mobile app improves polling; France fines Google (RBDR–1/14/2014)

Today: 1) Bruce Temkin, who is establishing himself as THE Customer Experience (CX) expert, releases several thoughtful projected CX changes inside businesses during 2014.
2) Public Opinion Strategies discusses the very positive advantages it found in its polling through the use of MFour’s new mobile app. 3) France’s CNIL privacy unit fined Google 150,000 Euros for ignoring implementation of the country’s consumer privacy protection requirements.

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• Research Conference Report (summarizing conference speeches from around the world that present ideas, philosophies, methods, tactics, etc. that break new ground)
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