Bob Lederer RBDR

Keiningham paper cops award. POPAI & A.R.E. merge. John Zogby visits RBDR. (RBDR 3.31.2015)

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Today on RBDR: 1) Ipsos Loyalty Chief Strategy Officer Tim Keiningham wins the Journal of Service Management’s 2014 Robert Johnston Outstanding Paper award.  2) POPAI and A.R.E. are merging into a single retail trade association that promises to improve the services provided to members, including retail research. 3) Zogby Analytics’ John Zogby unloads to RBDR about a number of changes in research and how companies can adopt to them.

Bob Lederer RBDR

No positive customer sat link to sales. Internal data to assess mktg initiatives. (RBDR 1.16.2014)

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On today’s RBDR: 1) Ipsos Loyalty and Harvard Business School research dissolves the long-believed theory that increases in customer satisfaction lead to improved business results. 2) Infocore launches its Predictive Data Scoring System, which it says can identify and assess which internal data choice(s) are the best option to evaluate an upcoming marketing launch.