Neil Smit – RFL Communications, Inc.

Today on RBDR: 1) Pointed suggestions and recommendation from a call center expert about the steps Comcast must take in order to ensure its customer centricity initiative is more than rhetoric. 2) A Northwestern University study points out specific biases inherent in the use of social media data.

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Today on RBDR: 1) Claims that a Twitter-based approach could be a better predictor of elections proved not to be the case in the UK last week. 2) Comcast says it is determined to boost its customer experience assessments and will, apparently, rely on Net Promoter Score as its most important metric. 3) Neurotechnology patents have been granted in stunning numbers since 2010, led by Nielsen and Microsoft.

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Tag: Neil Smit

Tweets can’t project UK election either. Comcast sets “customer advocacy” metric. (RBDR 5.12.2015)