customer centricity – RFL Communications, Inc.

January 30th, 2017. Today on RBDR:

40-plus year biopharma research veteran Charlotte Sibley discusses revolutions inside corporate biopharmas since 1970 and compares the relatively unfortunate uneventful evolution of market research in terms of its progress with respect to the business.

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Today on RBDR: 1) Pointed suggestions and recommendation from a call center expert about the steps Comcast must take in order to ensure its customer centricity initiative is more than rhetoric. 2) A Northwestern University study points out specific biases inherent in the use of social media data.

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Tag: customer centricity

Charlotte Sibley on MR’s Slow Progress in Business | RBDR